ExTempore presents: First International Customer Service Summit

We are proud to announce The First International Customer Service Summit that will be held in Sofia this autumn. Come and join 100+ top managers from the corporate world.

Date: 11th October 2017

Venue: SPA-Hotel Tsarsko Selo

Attendees: CEOs, HRs, Customer Care department directors and managers, trainers, individual guests;

Tickets:

AGENDA:

8:30-9:00 Registration (Please bring your tickets)

9:00-9:20 Opening & welcome address from the Chairman of Ex-Tempore Vessela Melamed.

9:20-10:00 Customer service & in-house culture – why bother?

10:00-11:00 Organizational structure – is it important?

11:00-11:30 Coffee break

11:30-12:30 Technology in Customer service – where is the human factor?

12:30-13:30 Lunch Break

13:30-14:30 Mystery shopper’s program – do we need it?

14:30-15:30 Feedback & analyses – do we use it?

15:30-16:00 Coffee Break

16:00-17:00 Panel discussion

 

 

Our great Speakers:

Vessela Melamed

CEO of Ex-Tempore

Alberto Coiduras

CEO at Best Consulting and Training (Spain)

Kamelia Velichkova

Ph.D. Head Communications and Coordination Department DSK Bank, Head Office

Slavi Ivanov

Sales Manager Chriss Air GSA FlyDubai

Iavor Kirov

Gen Manager Zornitsa family estate

Boris Borisov

Director Customer Care Renault/Nissan Bulgaria

Veselin Georgiev

Marketing expert

Evening cocktail for Beyond Customer Satisfaction 2017 Awarding Ceremony!

More details to follow…

Interested? Follow the event page on Facebook and stay tuned for updates!

For further contacts & details:

M:+ 359 899 947 703

@: v.melamed@ex-tempore.com